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Return, Refund & Exchange Policy
Return, Refund & Exchange Policy - Raadha Jewels
At Raadha Jewels, your satisfaction matters the most. Every product is checked and packed carefully, but if you face any issue, we are here to help with a simple and transparent policy. To process any damage/wrong-product claim, a full opening video is mandatory. Without an unboxing video, we may not be able to approve the claim.
Eligibility for Return / Exchange
We follow strict quality checks, but in case of any issue:
✔ You can request a Return or Exchange within 72 hours of delivery.
✔ Product must be unused, with original box, tags, and packaging.
✔ Wrong / damaged / missing items will be exchanged free of cost (with opening video).
For non-damaged exchange requests:
- Only prepaid orders are eligible.
- COD orders cannot be exchanged unless damaged.
Shipping Charges
If the product is damaged or incorrect:
- Exchange is completely FREE
(we bear the shipping charges)
For any other exchange reason:
- A flat ₹80 shipping will apply
(for both COD & Prepaid orders)
How to Request a Return/Exchange
📧 support@raadhajewels.com
📱 WhatsApp: +91 8104672005
🌐 www.raadhajewels.in
Provide:
Order number
Reason for exchange/return
Full opening video (if damaged/wrong item)
Once the product is returned to us, we will send a replacement or process a refund.
Important Exchange Guidelines
All returned products go through a Quality Check.
Exchange is approved only for:
✔ Manufacturing defects
✔ Damaged delivery
✔ Wrong product sent
If your selected exchange item is out of stock, we will issue a refund.
Non-returnable items
Sale items
B1G1 offers
Products under ₹199 category
(Unless received damaged with opening video)
Refund Policy
Refunds are processed within 3 days after the returned product reaches our warehouse.
For prepaid orders → Refund will go to the original payment method.
For COD damaged cases → Refund will be issued via UPI.
Customer Conduct Policy
We always treat our customers with respect and care.
However, in cases of misbehaviour, abusive language, or rude communication:
- The support request will be closed immediately
- No further assistance will be provided
Let’s maintain kindness and respect on both sides. ❤️
Legal Information
Raadha Jewels operates under the jurisdiction of Thane (Thane).
All disputes will be handled under Thane jurisdiction only.